Reporting

SLA performance, spend and completion across all accounts.

SLA this month93.9%Target 95%
Work orders at risk4
YTD spend$4,406,9007 customers

SLA performance by month

  • Apr92.1%
  • May93.4%
  • Jun94%
  • Jul93.2%
  • Aug94.8%
  • Sep93.9%

Vertical marker is the 95% target. Pale bars are below target.

MonthOn-timeVs target
Apr92.1%-2.9 pts
May93.4%-1.6 pts
Jun94%-1.0 pts
Jul93.2%-1.8 pts
Aug94.8%-0.2 pts
Sep93.9%-1.1 pts

Completion by region

  • Northeast61%
  • Southeast60%
  • Midwest54%
  • West48%
  • Southwest56%
  • Gulf Coast48%
RegionSites doneComplete
Northeast44 / 7261%
Southeast60 / 10060%
Midwest52 / 9654%
West23 / 4848%
Southwest35 / 6256%
Gulf Coast32 / 6648%

Spend by customer (year to date)

  • Meridian Retail Group$1,284,000
  • Copper Kettle Restaurants$963,400
  • Harbor Trust Bank$742,500
  • Lakeshore Health Partners$518,200
  • Crestline Hotels$436,900
  • Northgate Pharmacy Group$274,600
  • Summit Credit Union$187,300
CustomerYTD spendShare
Meridian Retail Group$1,284,00029.1%
Copper Kettle Restaurants$963,40021.9%
Harbor Trust Bank$742,50016.8%
Lakeshore Health Partners$518,20011.8%
Crestline Hotels$436,9009.9%
Northgate Pharmacy Group$274,6006.2%
Summit Credit Union$187,3004.3%

Sample data · illustrative